This isn’t just a look at my newest (and favorite!) Miss Candyfloss dress (which you may already have seen)…it’s also a story of excellent customer service.
When I saw the Maud-Kat dress in their spring lookbook, I was pretty interested in it. When I saw additional pictures of it the day before it was released, pictures that highlighted the gorgeous color of the dress, I fell in love. I had to have this dress.
But here’s the thing about shopping with small companies…their stock is pretty limited, especially in plus sizes, and this was a limited piece on top of that. And then there’s the other issue…trying to figure out the time difference between here and Sweden, where Miss Candyfloss is based. I thought I had done my time zone math right, and I was ready to hit “buy” the day the dress came out…and then I realized I was late to the party, and the dress had already sold out in my size.
I actually cried, which I know is ridiculous, but the dress was so pretty. I even mentioned something on their Facebook page about how gutted I was to have missed out on this item. And that’s when they blew me away with their amazing customer service. They messaged me asking for my size, and told me that if they had a return or cancelled order, they would contact me so I could have a second chance. And they did actually have a cancellation, and they contacted me as promised. But because of the time difference, I received the message in the middle of the night, and by the time I read it, the dress had sold out again. I thanked them for trying to help me out, and asked them if they had a list of retailers who would be offering the dress. Instead of just giving me the list, though, they gave me the name of a specific store in Holland that still had the dress in my size. Luckily for me, I happened to wake up super early that day and saw the message before the dress sold out (it was the last one in my size!), and placed my order.
Seriously, how gorgeous is this dress?!?
I love everything about the Maud-Kat. I love the cool collar and the contrasting trim on the pockets. I love the amazing colors. And I especially love that it’s unlike anything I already had in my wardrobe.
I’ve been getting a lot of mileage out of my new Splendette duotone duchess bangles and necklace…I’m really loving this color palette this spring!
It’s just such a great look!
I already loved the few Miss Candyfloss dresses I have…the quality and fit of each piece is outstanding. But their excellent service in helping me track down this dress has made me a forever fan of the company, and I am definitely looking forward to shopping with them again!